YOU MAY REQUEST A CANCELLATION WITHIN 1 HOUR SINCE YOU MAKE THE PURCHASE.
As soon as you receive your product, you'll only have 24 HOURS to be eligible for a return. If 24 hours have gone by since the product arrival, unfortunately we can’t offer you a refund or exchange.
To be eligible for a refund, your item must be unused and in the same condition as you received it.
To return your product, you should contact us to our e-mail address: email@example.com with the subject: REFUND + "ORDER NUMBER". To proceed with your return, we need the following information:
- First & Last Name.
- Reason why you want to return your package.
- Product Description.
- Purchase date.
- A picture of the product and the problem it has (If applies).
If you're approved to send your replacement, you'll receive a return label via e-mail. You must send the package in the same conditions as arrived. Please attach your information inside the package to accelerate the refund process (Name and order number).
Please make sure to send the product back in a secured envelope to protect it.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days, usually 3 to 4 business days.
LATE OR MISSING REFUND:
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
ATTENTION: WE CHARGE A $10.00 FEE DUE TO RETURN LABEL COSTS, INSPECTION AND HANDLING. THIS FEE WILL BE DEDUCTED FROM YOUR REFUND. PLEASE BE AWARE BEFORE MAKING ANY DECISION.